Frequently Asked Questions
Below are some of the most Frequently Asked Questions:
How do I apply for an agent position?
If you would like to apply for a contact center agent position, please click on the Agent Application menu option and apply through that form.
What should I expect?
Once you complete and submit your application, you can expect to be contacted by email or by phone within 48 hours. Then, based upon your experience and skills, you may go through some assessments and interviews. If you have completed the assessments and interviews, you may be conditionally hired to go through training. Once having successfully completed training, you may be hired on a probationary status. After the probationary period and completing your final assessments, you will be a full-time employee.
Can I work from home?
Our business model is built for both in-center and at-home virtual agents. Yes, all applicants' may have the opportunity to work from home based on their skill-set and home phone and computer connectivity.
What is a contact center?
Contact Centers are much more than standard call centers. A contact center is a central point of any organization from which all customer contacts are managed, and we take that responsibility with enthusiasm and passion. While we mostly manage calls, we also manage faxes, text, email, web chat and social media for our customers.
What is Ability Calls?
At the heart of our business is our Community Partner Program called "Ability Calls". We work with different charity organizations to provide employment opportunities to individuals who face challenges finding traditional employment such as disabled veterans, individuals with disabilities, and caregivers. These incredible individuals have great potential only if someone offered them the opportunity. That is what "Ability Calls" is all about.